Standard Terms and Conditions for Overseas Travel (Approved by the Korea Fair Trade Commission on December 19, 2014, as amended)

The travel agency engaging in overseas travel services (hereinafter referred to as “Party A”) and the traveler intending to travel abroad (hereinafter referred to as “Party B”) enter into the following contract regarding overseas travel.

Article1(Purpose)
The purpose of these Terms and Conditions is to set forth the detailed execution and compliance requirements of the Overseas Travel Contract entered into between ModuJet Co., Ltd. (“Party A”) and the traveler (“Party B”).

Article2(Obligations of the Travel Agency and the Traveler) 
① The travel agency shall faithfully perform its duties in order to provide Party B with a safe and satisfactory travel service. Such duties include arranging and guiding travel, and planning and executing services such as transportation and accommodation.
② The traveler shall actively cooperate in maintaining travel order set by the travel agency and promote harmony among fellow travelers for a safe and pleasant trip.

Article3(Definitions)
The types and definitions of travel and the definition of overseas travel documentation services are as follows.
1. Package Tour(Planned Tour): A tour in which the travel agency predetermines the travel destination(s), sightseeing itinerary, transportation and accommodation services to be    provided to the traveler (hereinafter collectively referred to as “Travel Services”), and the travel price, and then advertises or otherwise solicits travelers to participate.
2.Customized Tour (Requested Tour): A tour in which the travel agency prepares and carries out an overall travel plan including transportation, accommodation, sightseeing, etc. — based on the specific conditions requested by the traveler (individual or group).
3.Overseas Travel Documentation Agency Service (hereinafter the “Documentation Agency Contract”): A service in which the travel agency, in return for a separately agreed documentation service fee, is entrusted by the traveler to handle the following tasks (hereinafter referred to as the “Documentation Services”):
(1)Procedures for obtaining visas, re-entry permits, and various certificates;
(2)Preparation of immigration / emigration documents and other related tasks.

Article4(Structure of the Contract)
① The travel contract consists of the Travel Contract (attached), these Terms and Conditions, and the Detailed Itinerary (or Travel Description).
② The Detailed Itinerary (or Travel Description) must include, for each day: the destinations and sightseeing activities, means of transportation, number of shopping stops, accommodation, meals, the services provided by the travel agency, and important notes for the traveler.

Article5(Special Agreements)
The travel agency and the traveler may enter into special agreements in writing, provided such agreements do not violate relevant laws and regulations. In such cases, the travel agency shall explain to the traveler any differences from these Standard Terms and Conditions.

Article6(Provision of Safety Information and Delivery of Documents)
At the time the travel contract is concluded, the travel agency must provide the traveler with these Terms and Conditions as well as safety information for the destination country as published on the Ministry of Foreign Affairs’ Overseas Safety Travel website (www.0404.go.kr).
Once the contract is signed, the agency must provide the traveler with one copy each of the Travel Contract and the Detailed Itinerary (or Travel Description).

Article7(Deemed Delivery of the Contract and Terms)
In any of the following cases, the Travel Contract, the Terms and Conditions, and the Detailed Itinerary (or Travel Description) shall be deemed to have been delivered to the traveler.

1.The traveler applies to conclude the travel contract after agreeing, via the internet or other electronic network, to the contents of the Travel Contract, these Terms, and the Detailed Itinerary (or Travel Description) provided electronically; and the travel agency notifies acceptance via an electronic network or mechanical means.

2.The travel agency provides the Travel Contract, these Terms, and the Detailed Itinerary (or Travel Description) via fax or other mechanical means, and the traveler sends back a signed written application to conclude the contract; and the travel agency notifies acceptance via an electronic network or mechanical means.

Article8(Liability of the Travel Agency)
From departure until return, the travel agency is liable for any damage caused to the traveler by the willful misconduct or negligence of the agency itself or its employees, local agents, or their employees (hereinafter collectively referred to as “Agents”), in connection with the travel agency’s obligations as defined in Article 2, Paragraph 1.

Article9(Termination of the Contract Due to Failure to Meet Minimum Number of Participants)
① If the minimum number of participants is not reached and the travel agency must cancel the trip, it shall notify the traveler no later than 7 days prior to departure.
② If the agency cancels the contract due to an insufficient number of participants without giving notice within the above period, it shall, in addition to refunding any deposit already received, compensate the traveler as follows:
a. If notice is given up to 1 day before departure: 30% of the total travel price;
b. If notice is given on the day of departure: 50% of the total travel price.

Article10(Refusal to Conclude a Contract)
The travel agency may refuse to enter into a contract with the traveler if any of the following reasons apply.
1.It is reasonably determined that the traveler may cause inconvenience to other travelers or significantly disrupt the smooth execution of the trip;
2.It is reasonably determined that, due to illness or other reasons, travel would be difficult for the traveler;
3.The maximum number of participants stated in the contract has already been reached.

Article11(Travel Price / Travel Fees)
① The travel price specified in the Travel Contract includes the following items. However, in the case of a Customized Tour, it is subject to mutual agreement between the parties.
Fares for transportation such as airplanes, ships, and trains (based on standard/economy rates)

1.Transportation charges of the carrier used (based on the standard fare), such as aircraft, vessels, or railways.
2. Transfer costs such as shuttle/charter bus fees between airports, stations, ports, and hotels;
3. Accommodation costs and meal costs;
4. Guide/escort fees;
5. Various taxes required during the trip;
6. Domestic and overseas airport and port taxes;
7. Contributions to the Tourism Promotion and Development Fund;
8. Admission fees to sightseeing locations included in the itinerary;
9. Any other costs agreed in the individual contract.

② At the time of concluding the contract, the Traveler shall pay the deposit (an amount not exceeding 10% of the total travel price) to the Travel Agency, and the deposit shall be treated as all or part of the travel price or as compensation for damages.

③ The Traveler shall pay the remaining balance of the travel price described in Paragraph 1, excluding the deposit, to the Travel Agency no later than 7 days prior to the departure date.

④ The Traveler shall pay the travel price described in Paragraph 1 by the method agreed between the parties, such as credit card, bank transfer, or cash deposit.

⑤ If the desired travel price includes traveler’s insurance premiums, the Travel Agency must explain to the Traveler the name of the insurance company and the coverage details.

Article12(Changes to the Travel Price)
① If, in the course of providing overseas travel services, the fares/fees payable to transportation or accommodation providers increase or decrease by 5% or more compared to the time of contract signing, or if the foreign exchange rate applied to the travel price fluctuates by 2% or more from the time of contract signing, either the travel agency or the traveler may demand an increase or decrease of the travel price within the range of such difference.
② If the travel agency increases the travel price under Paragraph 1, it must notify the traveler at least 15 days prior to the departure date.

Article13(Conditions for Changing Travel Terms and Settlement of Price Differences)
① The travel conditions described in Articles 1 through 12 may be changed only in the following cases
1.When both parties agree that changes are unavoidable due to the traveler’s request for his/her own safety and protection or due to local circumstances;
2.When a natural disaster, war, government order, strike or closure by transportation/accommodation providers, or other such event makes it impossible to achieve the purpose of the trip.
② If, due to changes in the travel conditions under Paragraph 1 or changes in the travel price under Article 12, there is an increase or decrease in the travel price specified in Article 11, Paragraph 1, the difference shall be settled (refunded or additionally collected) as follows: for changes occurring before departure, prior to the commencement of the trip; and for changes occurring during the trip, within 10 days after the end of the trip.
③ If the travel conditions are changed without complying with Paragraph 1, or if compensation for damages arises due to termination or cancellation of the contract under Article 14 or Article 15, the amount shall be settled (refunded or additionally collected) as follows: for amounts incurred before departure, prior to the commencement of the trip; and for amounts incurred during the trip, within 10 days after the end of the trip.
④ If, after the start of the trip, the Traveler does not receive services included in the travel price—such as accommodation, meals, or sightseeing—for reasons attributable to the Traveler, the Traveler may not claim a refund of the corresponding portion of the price from the Travel Agency. However, if the trip is terminated mid-way, the matter shall be handled in accordance with Article 16.

Article14(Compensation for Damages)
① If the local agency or its staff cause damage to the traveler intentionally or by negligence, the travel agency shall compensate the traveler for such damage.
② If, due to reasons attributable to the travel agency, the traveler fails to obtain visas, re-entry permits, or various certificates required for overseas travel, thereby disrupting the traveler’s itinerary, the travel agency shall reimburse the traveler the full amount received for handling such procedures and additionally pay an amount equal to 100% of that amount.
③ The travel agency shall compensate the traveler for damages arising from delayed arrival/departure of transportation (aircraft, train, ship, etc.) or traffic congestion. However, this does not apply if the travel agency proves that there was no willful misconduct or negligence.
④ The travel agency shall be liable for loss, damage, or delay of the traveler’s baggage unless it proves that it and its Agents exercised due care in receiving, delivering, and storing such baggage.

Article15(Termination of the Contract Before Departure)
① Either the travel agency or the traveler may terminate this contract prior to departure. In such cases, damages shall be compensated in accordance with the “Consumer Dispute Resolution Standards” announced by the Korea Fair Trade Commission.
② Notwithstanding Paragraph 1, either party may terminate this contract prior to departure without paying the damages set forth in Paragraph 1 if any of the following applies
1. Cases in which the travel agency may terminate
a. Situations under Article 13(1)1 or 13(1)2;
b. Where it is determined that the traveler will significantly inconvenience other travelers or seriously hinder the smooth execution of the tour;
c. Where illness or other physical condition makes it impossible for the traveler to participate;
d. Where the traveler fails to pay the travel price by the deadline stated in the contract.
2. Cases in which the traveler may terminate:
a. Situations under Article 13(1)1 or 13(1)2
b. Death of a relative within the third degree of kinship to the traveler
c. Illness or physical condition that makes it impossible for the traveler to participate
d. Where the traveler’s spouse or a direct ascendant/descendant is hospitalized for 3 days or more due to a physical condition and is unlikely to be discharged before departure, and the traveler is that spouse or the primary caregiver
e. Where, due to reasons attributable to the travel agency, it becomes impossible to carry out the trip according to the itinerary specified in the contract or Detailed Itinerary (Travel Description);
f. Where continuation of the trip is deemed difficult due to an increase in the travel price under Article 12(1).

Article16(Termination of the Contract After Departure)
① After departure, either the travel agency or the traveler may terminate this contract if unavoidable circumstances arise. However, the party causing such termination shall compensate the other party for any damages incurred.
② If the contract is terminated under Paragraph 1, the travel agency shall provide necessary assistance for the traveler’s return to the home country. Costs required for such return that are not attributable to the travel agency shall be borne by the traveler.

Article17(Start and End of Travel)
The travel is deemed to begin at the time boarding procedures are completed (or embarkation procedures for ships), and is deemed to end when the traveler leaves the bonded (customs-controlled) area of the arrivals hall upon return.
However, if domestic transportation is included under the contract, the start and end of travel shall be the departure and arrival times of the first contracted domestic transportation segment.

Article18(Duty to Explain)
The travel agency must explain to the traveler, in a way the traveler can understand, all important matters stated in the contract and any changes thereto.

Article19(Insurance, etc.)
The travel agency must either subscribe to insurance or a mutual aid program, or deposit a business security bond, so that insurance benefits can be paid to the traveler in the event of damage suffered by the traveler in connection with this trip.

Article20(Miscellaneous)
① Any matters not specified in this contract or any disputes regarding the interpretation of this contract shall be determined by mutual agreement between the travel agency and the traveler. If no agreement is reached, relevant laws and general commercial practices shall apply.
② In the case of travel to special regions for justifiable reasons, the contents of these Standard Terms and Conditions may be set differently.

Overseas Travel Cancellation Fee

Cancellation and Refund Fee Policy
On the date of purchase (before close of business [weekdays 09:00–18:00]): 100% cancellation is possible (based on business days)
All cancellation/refund inquiries must be made by phone to the designated “JetCap” service provider during business hours

# Cancellation inquiries must be made by phone to the JetCap agency during business hours (weekdays 09:00–18:00 / closed on weekends and public holidays)
# For bundled products, two flight tickets are issued, so partial refunds are not possible.

20 to 15 days prior to departure after travel confirmation: Refund will be made after deducting 20% of the total sales amount.
14 to 10 days prior to departure after travel confirmation: Refund will be made after deducting 40% of the total sales amount.
9 to 5 days prior to departure after travel confirmation: Refund will be made after deducting 60% of the total sales amount.
4 to 2 days prior to departure after travel confirmation: Refund will be made after deducting 80% of the total sales amount.
1 day prior to departure or on the day of departure after travel confirmation: Non-refundable.